Returns Policy

We offer a 14 day returns policy. We will accept and issue a refund for the cost of any unsuitable item/s providing they are returned in original condition and packaging with the label attached. 


If an item is unsuitable, please follow the process outlined below:


Email us at with your order number, name and address to advise us that you will be returning your order within 14 days of receiving the item.


Return your goods within 14 days of delivery, in original condition and packaging with tags intact and a copy of the relevant paperwork inside the package.


We recommend goods are returned by the following Royal Mail services:


  • Under £30: Recorded Signed For
  • Over £30: Special Delivery (extra insurance is available depending on the value of your order)


Please return to:

Makeover Box
11 Coppice Grove,
East Sussex
Bn27 3yl




You will be responsible for returning the unsuitable goods to us within 14 days of receipt at your cost.


Please make sure the goods are packaged securely and we recommend that you return your goods by registered post or obtain a proof of posting. Makeover Box will not liable for non-delivery of returned goods or returns which have been damaged in transit.


A full refund for the price paid for the goods will be issued to the original card holder within 14 working days of receipt. You will receive a confirmation email to advise you that your refund has been issued.


Original postage payments will not be refunded.


Please Note: No returns can be accepted on earrings or jewellery sets that include earrings, in line with Health and Hygiene regulations.